Where do we deliver to?
- United Kingdom
How much does it cost?
|Order Total Amount||Delivery Cost||Delivery time|
|Under £33||£1.50||2-4 working days|
|Over £33||FREE delivery||2-4 working days|
How long does it take?
Items ordered on any business day (Monday – Friday) excluding Bank Holidays will usually be delivered within 2-4 working days (excluding weekend).
Please note under some circumstances we cannot guarantee next day delivery, however every effort is made by ourselves & the couriers to achieve this.
How our delivery service works?
At Dry Fly we offer our customers a delivery experience which is quick, efficient and hassle-free. The Dry Fly home delivery service is designed to offer you convenience and value.
We use a courier that offers an efficient service across the UK and overseas. Every attempt is made by ourselves and the courier to ensure your parcel is with you as quickly and efficienlty as possible.
How do we notify you about the order delivery?
- Once your order is packed and ready to be dispatched, we will send you the shipment notification email.
- The dispatch notification email has the delivery tracking code, which you can use on the Parcelforce website to identify the current location and status of your order.
- If only part of the items ordered are ready to be dispatched, we will process this to you as soon as possible and the remaining items will be delivered as soon as they are available in stock.
How do I check my order status?
Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time order status is changed you will receive further update by e-mail.
You can also check the status of your order any time on Dry Fly website. Click ” My Account” link at the top the website, then login as an existing customer. Select the order you want to check and click on it in the list available to check further details.
If the payment was successful order will receive status Processing.
If any of the items ordered are currently out of stock, you will receive further e-mail update listing all items that are due to be delivered.
Once all the items of your order were completely dispatched, order will receive status Completed
If payment wasn’t successful or you decided to cancel your order before it was dispatched, we will change order status to Cancelled.
What courier services do we use?
Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by our courier with a range of options for re-delivery. The courier will automatically attempt delivery the following working day, but if delivery is still unsuccessful you will be required to collect the parcel from your local Post Office. If your parcel is not collected within 5 days it will be returned to Dry Fly and treated as a failed delivery. We may then be in contact to discuss an alternative delivery address or a suitable day in which we are able to deliver your parcel. If you then request a refund on the order your credit / debit card may be debited the charges of delivery back to Dry Fly.
We will always do our best to ensure delivery is as convenient as possible for our customers so if you have any queries or you need support regarding the delivery of your order please contact our Customer Services Department on 00 44 (0)1932 379899.
How to Track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed. When we despatch the goods you will receive another email with your Tracking number. You can then visit the relevant tracking website (Parcelforce or Royal Mail) and enter your tracking number into “Track Item” box. You will then be able to view the status of your delivery once your order has been collected by our courier. Please be aware that your tracking number may not be live in the couriers system straight away and it may not be until later on in the evening that you are able to track your parcel. Any orders that have been despatched over the weekend will not be collected by our couriers until Monday evening.
If you’ve placed an order for multiple items please be aware that any long length or larger items (i.e. rods, ) may be delivered the day after other smaller parcels, but only if ‘Standard Courier’ is selected as your chosen delivery option.
What to do if there is a problem with the delivery
Dry Fly relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Dry Fly will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.
If the parcel does not arrive when you expect it or there is a problem with your delivery then please don’t hesitate to give us a call on 00 44 (0)1932 379899. We will then work with the courier to ensure a delivery day is provided.
If you are unlucky enough to receive damaged or faulty goods or you would like to return an item please see our Returns Page for the best ways in which to proceed.